Does Your Business Need an App?

Ok, I have had a few clients recently bring this up with me, so I wanted to publicly address this issue. Understandably, with the rapid growth of Smart phones and mobile technology in general, small businesses don’t want to miss out on the application bandwagon. It has come to my attention that there are many companies soliciting small businesses and selling them on having an app developed. Which has brought up this question; Does your business need an app?

First off, in the interest of transparency, I want you to know I’m a sales and marketing guy. I love tech, and once in a blue moon, I like to pretend I know how to code, but by no means am I a great programmer. I am writing this article from the viewpoint of marketing and new business development, not as a tech writer.

The app market

Last year there were 17.7 billion app downloads with revenue generated over $15 billion, and users spent an average of 667 minutes monthly on apps. These are some “kick ass” stats that sound great, but what do they mean for your business. According to Flurry, mobile apps usage is broken up into 47% gaming and 32% of the time in social networks. This means that the remaining 21% of time spent using applications (140 minutes/monthly average) is the total amount of time and attention that you are competing for against every other app out there.

Your business, and your needs

Let’s take a moment to look at your business model. Do you need to drive people into your store in order to see profitability? How about your website? What chain of events need to occur in order for you to make money? The fact is, that the only reason to have an app is if you have enough quality, original content/functionality that will justify people to continually use it. Period. So unless you can honestly say “Hell Yes my business is a killer content generating machine“, I would steer clear. Here’s why:

Lots of the SMB apps I see lately have features like “Find the store closest to you,” “Stay up to date with our new clothes line,” and even “Check In using our app and get our coupon of the week.” While all of those functions are quite valid and necessary in their own right, is having your unique personal app for your business the best place to fulfill those needs? I highly doubt it.

What you could do instead of an app

Stop trying to reinvent the wheel. Seriously. If you want people to encourage people to check in at your business, then you should probably run a promotion through Foursquare. Want to ensure that people can find your business location that is closest to them, invest in a mobile optimized website. Have a new product line or amazing coupon that you want the masses to use today? Better put it out on your Facebook and Twitter accounts. These platforms are the leaders for a reason. They fulfilled their primary purpose better than their competition which gained them gigantic user bases. Use them right, use them for the purposes they were designed, and you will probably get a decent return on investment.

I don’t want you to think I hate apps, I actually am a huge fan of them, but only when used in a purpose that necessitates their existence. Save your money, and and invest in marketing your business on the platforms where people already are every day. You will be better off for it.

Does your company have an app? Have you gotten results/ROI from it? Please leave a comment below!

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DJ Thistle
D.J. Thistle is a co-founder of SteamFeed, a blog that focuses on the latest trends in social media, technology, and marketing. His passion in technology is only rivaled by his desire to connect with others through social media. He has been a featured speaker multiple times on how to get started in social media at various wine industry events. He has spent the last 8 years teaching in public and private schools in Massachusetts and California. He is happily married and enjoys every moment of raising his beautiful daughter.
Daniel Hebert
Daniel Hebert is an award-winning graduate of Mount Allison University. While he studied marketing, his favourite subject was learned outside the classroom: Social Media Strategy. Daniel has been a social media manager in the B2B sector, and now has his own blog. Daniel’s social media presence has gotten him a lot of attention in his local community, which has lead to guest speaking events. It also led to others writing pieces about his social media approach, including articles from Ragan Communications, Media Bistro, and Chris Dessi, CEO of Silverback Social. Daniel has an entrepreneurial, self-motivated attitude, which has led him to be a finalist in one of Canada’s top business competition for students. If he wasn’t a marketer, he would take his love for food and become a chef. He lives in Halifax, Nova Scotia, Canada.
Daniel Hebert

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